Subscription paid,

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greg kiely

• 31. März 2022 10:16

Hello team, on 08 Feb 2022 automatic payment (Paypal) of $107.95 AUD to Avira.  System shows only free usage and recommends payment for better protection.  How do I set up what I paid for please? 

 

KR   Greg K

Ja 0 Nein

• 

  pascha45

  • 31. März 2022 18:30

  Hello Greg,

  Unfortunately, you did not tell us the version of the Avira order.
  Please log in to your customer account with the email address you used to order the license. After that, the ordered version will be displayed in your customer account under Subscriptions:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed there, your access data is not correct.
  You have 2 email addresses in your Avira customer account. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  If you are using the Avira Prime version, you will find a description and installation instructions below:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  We have unfortunately - here in the community - no access to your customer account. Many thanks for your understanding.
  If something is still unclear, please let us know, we are pleased to help,

  Many greetings

  Ja 0 Nein
• 

  pascha45

  • 6. April 2022 05:16

  Hello Greg,

  You have unfortunately replied with a "no-reply" email. This is a notification email that is only used to inform you of a new comment in your post.

  It also states:

  "You are receiving this notification because you subscribed to post updates.
  Please do not reply to this message. Email replies do not update content in the Help Center."

  The "no-reply" emails will be deleted immediately and unfortunately cannot be read in the post. 
  
  Please only post answers or questions here in the provided fields, or contact the support team directly so that your post can be read. Thank you for your understanding.

  Many greetings

  Ja 0 Nein

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