PURCHASE PRIME.

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Joann Becht

• 2. April 2022 19:15

IT KEEPS ASKING ME TO RENEW, INSTALLATION DIDN'T WORK. NEED TO TALK TO A SUPPORT PERSON. WEBSITE NOT HELPFUL

Ja 0 Nein

• 

  pascha45

  • 3. April 2022 04:26

  Hello Joann,

  If you receive a recommendation to renew the program even though you have purchased a new license, your login to your Avira customer account is incorrect.

  Please log in to your customer account with the email address you used to order the license. After that, the ordered version will be displayed in your customer account under Subscriptions:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed there, your access data is not correct.

  You have  2  email addresses in your Avira account. Please log in with the email address you used to order the license and check if this email address has been verified by you.  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. After correct login, the license will be displayed in your customer account at 
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 
  and a direct contact with the support can be reached from your customer account under "Support", also under:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Here you will find a description and the instructions for installing the version Prime:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in a public forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  We have - here in the community - unfortunately, no access to your customer account. Many thanks for your understanding.
  If something is still unclear, please let us know, we are pleased to help.

  Many greetings and a nice Sunday

  Ja 0 Nein

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