Bharat Raja Rathore
Abgeschlossen
Second time I buy AVIRA PHANTOM VPN subscription but subscription not working my two months payment lost please resolve this issue.
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Hello Bharat,
Please log in to your customer account with the e-mail address you used to order your licence. This is especially important for you, you have 4 e-mail addresses stored in your customer account.
What do you mean by "my two months payment lost"?Unfortunately, we cannot solve a problem if we are not provided with correct information.
Unfortunately, you did not provide us with detailed information on how you installed your licence so that the subscription would work. Your "subscription not working" unfortunately, this does not allow us to help you.
You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum in accordance with the Data Protection GDPR. Questions regarding your licence or payment processing can unfortunately only be dealt with by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
We do not have access from here to your customer account, the public forum. This can only be initiated via the support team. Support can be contacted directly from your customer account under "Support". Based on the contract documents for your licence that you have there, your request can unfortunately only be processed from the Support-Team. Thank you for your understanding.
Kind regards
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