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    pascha45

    Hello Barbara,

    We have removed your email address for your security. Please never post personal information such as your email address in a public forum.

    Unfortunately, you have neither told us your installed OS nor the Avira version of your Avira license.
    Let's assume that you have Windows installed and that you have purchased the Avira version Prime in the Avira online shop.

    Here, you can find instructions on how to install Avira Version Prime:
    How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

    If something is still unclear, please let us know with precise and detailed information, we will be pleased to help.

    Many greetings

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