Unsubscribe Avira

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Salvador Ignacio Gurdián Jarquin

• 23. April 2022 03:51

Good evening, today I received an email attempting to charge my card for subscription renewal of my free trial, it turns out that I really do not want to renew this service and my email was not notified in advance of the expiration of my trial free, so I could not cancel it two days in advance, so I ask for your support to prevent them from continuing to charge me.

Ja 0 Nein

• 

  pascha45

  • 23. April 2022 07:16

  Hello Salvador,

  You can find the instructions for cancelling the Free Trial in your customer account here:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  Subscriptions  --> Renewal Settings:

  *Important Subscription, Pricing and Offer Details
  Free Trial : payment method required if signing up for a free trial (credit/debit card or PayPal only). When the trial ends, the paid subscription starts and the first term is charged, unless cancelled before. Special offer(s) may expire.

  Please make sure that you register at 

  https://my.avira.com/en/dashboard/home 

  with the access data (email address and your chosen password) with which you have previously purchased Avira.

  Afterwards, your licence will be displayed in your customer account under Subscriptions and you can contact the support team directly from there under "Support":

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Please have a look at the information, there you might find your solution:

  https://support.avira.com/hc/en-us/articles/360001045178-How-do-I-cancel-my-Avira-subscription- 

  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data protection GDPR. Questions about your licence or payment processing can unfortunately only be dealt with by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  Kind regards and have a nice weekend

  Ja 0 Nein

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