I subscribed through mobile in plan but an errror happeneded

Beantwortet

Permanently deleted user

• 9. Mai 2022 17:55

I purchased through apple mobile in the plan, however, I couldn't get the restore purchase through phone, please help.

Ja 0 Nein

• 

  pascha45

  • 10. Mai 2022 08:49

  Hello Al-Reem,

  Unfortunately, we can't follow your details, to understand your request we need exact information

  • Which OS is installed on your system? (exact version number with current updates)
  • Which device is it?
  • Which Avira license did you order?(exact version name)
  • Did you purchase the license in the Avira online shop?

  Did you log in to the Avira customer account with the data of the purchased license?

  You have 2 email addresses in your Avira customer account, one of which has not yet been verified by you. You are writing here in the publicly accessible community, unfortunately we do not have access to your customer account. Premium customers with a valid licence and correct registration can contact the support team under "Support" directly from the customer account in accordance with GDPR.
  With the answers and precise information, we will be pleased to try to answer your request with concrete instructions.

  Many greetings 

  Ja 0 Nein

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