Avira Pro Security for iOS

Beantwortet

K B

• 6. Juni 2022 15:08

Hello, I bought the Pro Abo on my iPhone (for all devices) but it does not work on my iPad (reinstall purchases and checking of my abonnement leads to an error message or closing of the app). Deinstallation and reinstallation or logout/login also does not solve anything. Is there an email address which I can contact for problem solving? If this can’t be solved I need to check for another provider..

Ja 0 Nein

• 

  pascha45

  • 6. Juni 2022 16:39

  Hello K B,

  Unfortunately, we cannot see exactly which Avira license you have purchased (for all devices).
  Did you buy Avira Pro Subscription with your iPhone?
  Unfortunately, you did not specify whether you purchased the license in the Avira Online Shop or in the Apple App Store.

  If you purchased the license in the Avira Online Shop: Please log in to your Avira customer account with the email address you used to purchase the Avira license. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Please make sure that you log in with your access data (email address and your chosen password) with which you purchased the license.

  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "Support", also under:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  You are writing here in a public forum, unfortunately we do not have access to your customer account or to your installation.

  Kind regards 

  Ja 0 Nein

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