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    pascha45

    Hello Anglena,

    If you have properly installed your license after purchase, it will be displayed in your customer account and can be contacted from there.  Only correctly registered licenses are displayed in the customer account and can be contacted.

    Please make sure that you have registered at 

    https://my.avira.com/en/dashboard/home

    with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

    Afterwards, your license will be displayed in your customer account under Subscriptions and you can contact support directly from there:

    https://my.avira.com/en/dashboard/subscriptions/tabs/plans

    If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
    Premium customers with a valid license and correct login can contact the support team directly from the customer account under "Support" also under
    https://my.avira.com/en/dashboard/support/tabs/support
    or
    https://support.avira.com/hc/en-us   scroll down to Contact Avira 

    If anything is still unclear, please let us know, we will be pleased to help.

    Best regards

    0

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