subscription not showing in my account
Abgeschlossen
Hello,
On march 25, 2022 I purchased an Avira prime subscription through
Avira/cleverbridge <no-reply@cleverbridge.com>
I do not see the subscription in my account.
I am trying to install Avira on my laptop. Please help
Thanks
Jeff Shields
email-address removed
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Hello Jeff,
We have removed your email address for your security. Please never leave email addresses in a public forum.
Please log in to your customer account with your order access data. You have 2 e-mail addresses in your customer account.Please make absolutely sure that you log in under
https://my.avira.com/en/dashboard/home
with the access data (e-mail address and your chosen password) with which you previously purchased Avira.
Afterwards, your license will be displayed in your customer account under Subscriptions and you can install directly from there or contact the support:
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Here you can find instructions on how to install Avira Prime:
If anything is still unclear, please let us know, we will be pleased to help.
Many greetings
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Hello,
My chosen password was washed when my laptop listed in my account dashboard crashed and did not reboot. The PC repair shop ended up doing a clean restall of WIN 10. I am trying to recover and move on. Part of that, like with all of my precrash software programs, is to restall the software, in this instance Avira Prime. I find your mode of customer service to be very limiting because it is asynchronous and in a public forum.
If not a public forum I could attached the file of the email I received and still have from you dated 2/22/2022 in which I was charged. I would very much appreciate contacting you off forum at the email address with the 54 in it. I would be pleased to forward to you your own email of 2/22/2022 associated with my payment of $106.99.
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Hello Jeff,
Unfortunately, we don't quite understand your details.
You have a Prime version. Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "Support" or under- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Please make sure that you are logged in at
https://my.avira.com/en/dashboard/home
with the access data (e-mail address and your chosen password) with which you have previously purchased Avira.
After that, your license will be displayed in your customer account under Subscriptions and you can install immediately from there and contact support directly:
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct. Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Make sure you use the correct email address (the one you used when you bought the product), especially if you have more than one email address in your account.
Unfortunately, we cannot contact you from the public forum, we do not have access to your account and are subject to the strict requirements of the General Data Protection Regulation.
Once again, we cannot contact you, this is only possible via the GDPR-compliant support by e-mail. We have already explained how you can contact the support team directly with your access data: by e-mail, by phone and by chat:With the e-mail address of your order and your own chosen password!
If anything is still unclear, please let us know, we will be pleased to help.
Many greetings and have a nice weekend
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Hello
Please log in to your customer account with your order access data. Once more: You have 2 e-mail addresses in your customer account.
You have unfortunately replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.
Furthermore, it also describes, it states:
"You are receiving this notification because you signed up for post updates.
Please do not reply to this message. Email replies will not update the Help Centre content."
The "no-reply" emails will be deleted immediately and will not be included in the post. Unfortunately, this information about "no-reply" cannot be inserted and read in your post.Please only post questions or information in the fields provided in your post.
Thank you for your understanding.Kind regards
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I do not see a "field" listing my email address in my profile when I log in. Where can I see the email associated with my account from my customer view under profile?
The subscription I renewed on March 22, 2022 was under my email address wth a "54" in it.
This interface, no direct communication by phone or chat, is most unhelpful.
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