How to remove business site from being listed as phishing site

I am part of the IT security team at GLWA that owns the URL "itservicedesk.glwater.org". According to your site, Avira has classified this URL as a source of phishing, please see here:

 

This URL (itservicedesk.glwater.org) is an alias (DNS CNAME) to glwa.cherwellondemand.com:

> dig itservicedesk.glwater.org. @8.8.8.8 ;; MSG SIZE  rcvd: 125

 

 

We use Cherwell's IT Service Management SaaS solution:

 

 

I note that glwa.cherwellondemand.com is clean according to your database/Virus Total, please see here:

 

 

The content on these sites is identical - both are hosted by Cloudflare using their Web Application Firewall service. itservicedesk.glwater.org is merely an alias so our users see this under a GLWA domain as opposed to a 3rd party domain.  Could you please let me know how can I address any issues and get our URL removed as a phishing site? If you have any security issues with itservicedesk.glwater.org could you please let me know and I will take your concerns back to Cherwell/Ivanti and Cloudflare and make sure they are addressed.

 

 

Please note that I've already tried the following:

* Submit suspicious URL, suspected false positive - tried multiple times, no  acknowledgement or effect so far (it's been several days)
* Contact Avira support - Home support - need a licensed product, so can't do; OEM support - can't get it to work (can't get form to submit)
* Call them via contact us page, (800) 403-5207 is always busy when I call
* OEM Interest form - so far no response

* E-mail virus@avira.com - no response

* E-mail virus_malware@avira.com - received an acknowledgement, but been over 2 days and no response

 

 

Thank you for your time,