I can't receive the renewal procedure notification email

Abgeschlossen

美幸 市橋

• 24. Juli 2022 23:05

I'm using Avira's free security, but I clicked Update All in the software updater and got Avira Internet Security on July 22nd (maybe 21st) to unlock the automatic updates now (I bought it. However, I did not receive the purchase completion notification email. I thought it might not have been done because I didn't get in touch after 24 hours, and I also purchased Avira Internet Security directly from the Avira homepage, but I haven't heard from it either.

Also, I noticed after purchasing these, but I applied for both at the address E-mail address removed  , which is different from the address E-mail address removed registered in the account.
I am in great trouble so please solve it

Ja 1 Nein

• 

  pascha45

  • 16. September 2022 17:42

  Hello 美幸 市橋 ,

  For your security, we have removed your personal licence data. Please never leave email addresses in the public forum.

  You are writing here in the community, a publicly accessible forum, unfortunately we do not have access to your customer account. Please log in to your customer account with the access data (email address and the password you have chosen) with which you previously ordered the Avira version. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. 

  Only with your access data, which you used when ordering, will your subscription be displayed. Premium customers with a valid license can contact the support team directly from their customer account under "Support". 

  Unfortunately, questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
  "I am in great trouble so please solve it", You, only you can solve it! We do not have access to your data. 

  Please check your email inbox - with which you ordered the license. There you should find all information about the subscription order, the installation instructions and the license contracts.

  Many greetings 

  Ja 0 Nein

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