Avira Prime will not download and install

Abgeschlossen

David Richards

• 15. August 2022 11:56

Downloading fails a lot ... takes serveral attemps to get the exe for installation.

Installation just hangs show a message box stating '4r to 5' minutes for completion.

New computer build with Windows 10 Home 64 bit ... all updated.

Anyone having this issue?

Ja 0 Nein

• 

  pascha45

  • 15. August 2022 13:15

  Hello David,

  Here in the community, we do not have a request that matches your description of how to install the Prime version.
  Did you follow the instructions below?
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We are a public forum, unfortunately we do not have access to your account or your installation.
  You have also contacted support several times about this problem, have already created tickets and received several instructions, and have also been asked for information/documents about your installation.

  Once again, we unfortunately do not have access to your installation or the possibility to check your installation, this can only be requested by the support and can only be carried out by them. The check can only be initiated by the support and the evaluation can then be exchanged with you via email in accordance with GDPR.
  We regret not being able to assist you in the public forum and recommend that you continue to contact support for the advanced processing of your request.

  Thank you for your understanding.

  Kind regards

  Ja 0 Nein
• 

  Nicholas Wojciak

  • 12. September 2023 16:29

  How to download Prime to an Apple IPad or and IPhone?

  Ja 0 Nein
• 

  Nicholas Wojciak

  • 12. September 2023 16:31

  Avira tech support hasn’t answered my question either! Avira Prime is not listed in the Apple Store.

  Ja 0 Nein
• 

  pascha45

  • 12. September 2023 17:51
  • Bearbeitet

  Hello Nicholas,

  You are writing here in the Avira Community, a public forum, we have neither access to your Avira account nor to your Avira installation. Questions about your licence can only be answered by the GDPR-compliant support team via email.

  Your:  "Avira Prime is not listed in the Apple Store."
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Please check whether you have registered correctly with the email address with which you ordered the licence. Otherwise you are not correctly registered. See the note in the Chat: "If you have an account, please log in for premium support services." You have 2 email addresses in your account.
  Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via e-mail, chat support and (partly) telephone.

  

  Here, you can find the instructions for installing the Avira Prime version:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Many greetings

  Ja 0 Nein

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