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    pascha45

    Hello Collin,

    You are writing here in a public forum, unfortunately we do not have access to your customer account.
    You have already had several contacts with the support. Therefore, it would make sense to stay in contact with the support team.
    Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR. Only from there can your questions about the email be answered, we do not have it here. 
    If anything is still unclear, please let us know, we will be pleased to help.

    Many greetings

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