Payment not authorized

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Permanently deleted user

• 28. September 2022 15:24

Hi, hope you are doing great!

"You have ordered Avira Prime (max. 5 devices), but your payment was not authorized.
It is possible that the credit card number, expiration date, or security code was entered incorrectly. Alternatively, you may have reached your credit card's limit."

I think I didn't complete the order, but it's saying I have ordered already.
Where can I see it and cancel?

I'd like to order it later.
Thank you
Cauan

 

Ja 0 Nein

• 

  pascha45

  • 28. September 2022 18:05

  Hello Cauan,

  Unfortunately, we cannot check your details, you are writing here in the community, a publicly accessible forum.
  Please log in to your customer account with your access data (e-mail address with the password you have chosen) with which you previously purchased the license. After you have logged in correctly, your license will be displayed in your customer account under Subscriptions:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  Unfortunately, we cannot comment on your order. Questions about the license or payment processing can only be handled by the support team via your customer account by e-mail in accordance with GDPR. Unfortunately, we do not have access to your customer account from here.
  Premium customers with a valid license and correct registration can contact the support team directly from their customer account under "SUPPORT" or:  https://my.avira.com/en/dashboard/support/tabs/support
  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

  Ja 0 Nein

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