I have an unlimited membership but cant connect
Beantwortet
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Hello Koray,
Unfortunately, we cannot understand the details of your request.
You are writing here in a publicly accessible forum, unfortunately we do not have access to your customer account.
Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
Please log in to your customer account with your access data (e-mail address with the password you have chosen for this purpose), with the data you previously used when purchasing the license.
You can then log in at: https://my.avira.com/en/dashboard/subscriptions/tabs/plans
Premium customers with a valid license and correct registration can also contact the support team directly from the customer account under "SUPPORT" or under: https://my.avira.com/en/dashboard/support/tabs/support.If anything is still unclear, please let us know, we will be pleased to help.
Many greetings
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First of all thank you very much for your answer. I have one year paid unlimited paid membership but can not connect the phantom vpn because of limit. And unfortunately I couldnt find any answer or contact adress about that. Thats why I wrote here in public forum. If you can share with me a support e-mail, I can ask them about my problem.
Kind regards0 -
I have the same question. My Avira Phantom VPN says "Unlimited" but also "1.00 GB Secured Traffic." I signed up and currently pay for "Unlimited" to get around the limit. Now, my VPN isn't connecting, and I don't know if it's because I passed the 1 GB limit (which I thought I paid to get rid of).
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