To upload the created Avira Support Collector file AVSUPINF.ZIP from your Mac desktop to the Avira FTP server, you will need the Avira credentials you have received with the Avira Support email.
- Go to your Mac desktop and hit the keyboard shortcut Command + K to open the “connect to server” window. (Alternatively, click Finder → Go → Connect to Server...)
- Enter the FTP server address you received with the Avira Support email.
- Click Connect.
- Enter the received username and password if prompted and click Connect.
- Upload the AVSUPINF.ZIP file from your desktop to the Avira FTP server using “drag& drop” or “copy & paste” the file to the FTP server’s folder. Wait until your upload has completed before disconnecting from the FTP server.
Once the Support Collector has been evaluated and a solution to your problem is available, you will immediately receive an email with further instructions.