We’re here to help

The 'unsubscribe' link in your emails us useless...

Completed

Comments

2 comments

  • Avatar
    Felix Bär

    Hello dlotton,

     

    We can understand that searching on your self for some time can be annoying if it could be much more easier to get to that at least. So we are really happy that you give us Feedback like that, so we can improve this in the future.

    I will give this feedback to the correlated department so that they can bring this feedback in on update in the future.

     

    Best,

    Felix Bär

    Avira Customer Service Engineer

    0
    Comment actions Permalink
  • Avatar
    dlotton

    Thank you, Felix.
     
    The unsubscribe link that is currently embedded in the email takes you to a status/control panel page with no information at all about where or how to unsubscribe.  The user then has to dig around to find where to do so.
     
    Typical behavior for 'reputable' companies is for these links to either directly unsubscribe the user from the mail list, or to take them directly to a page where they may select their subscription options.  I would recommend that Avira follow one of these two models.  Otherwise if feels as though you are intentionally trying to obfuscate the unsubscribe process.

    I appreciate your reply.

    Best regards,

     

    Dave L.

    0
    Comment actions Permalink

Post is closed for comments.