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Additional modules freeze up my computer

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15 comments

  • Avatar
    notime4name

    Same Problem here, i had to uninstall everything avira. Are they still supporting win7?

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    pros4c

    English:

    I have the same problem. It is definitely caused by Avira Antivir, because the "Create" timestamp of the folders of the module directorys unter C:\Program Files (x86)\Avira\... are matching with the times the problems began. (28.01.2020  22:05) - Saw that 2 hours later  :(

    The impact on my machine is so hard, even the mouse cursor was not moving smoothly any more. Sound was crackling, TV app crashed. After a reboot, a window informed me about new Avira features.

    I'm using a sidebar gadget showing usage of CPU cores. I have a Core i7 with 6 physical cores and 6 virtual cores. The gadget was showing the problem quite good: One physical core was used 100%, the others not at all. Few moments later the usage dropped to 0%, while the next physical core went to 100%. This behaviour repeated and repeated and is the reason for the bad performance. Several reboots did not help, neither did stopping the real time protection. So this morning I decided to uninstall Phantom VPN, System optimizer and all that stuff I never agreed to being installed. After a reboot the problem was gone and all cores were used equally.

     

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    Deutsch:

    Seitdem am 28.01.2020 gegen 22:05 sich Avira selbst im Hintergrund aktualisiert hat, wurden bei meiner Sechskern-CPU im Wechsel immer nur noch ein einzelner physischer Kern zu 100% ausgelastet. Dadurch wurde die Systemperformance so schlecht, dass selbst der Mauszeiger ruckelte, der Ton hakte, Explorer.exe hing (Taskleiste mit Sanduhr), der Taskmanager 30 Sekunden zum öffnen brauchte, usw.  - Dies war im Taskmanager kaum erkennbar, da die Gesamt-CPU Auslastung ja nur etwa 15-20% betrug. Auch einzelne Prozesse fielen nicht ins Auge.

    Das Problem liegt aber DEFINITIV an der Aktualisierung. Die Zeitstempel der Erstellung der Unterverzeichnisse im Avira-Programmverzeichnis decken sich bis auf 1-2 Minuten mit dem Auftreten des Problems. Bei der Aktualisierung wurden Komponenten mitinstalliert, darunter Phantom VPN, System Optimizer und weitere.

    Echtzeitschutz anhalten, mehrere Neustartes, erneutes Aktualisieren hat alles nichts gebracht.
    Nach der manuellen Deinstallation aller Komponenten ausser Antivir & Updater sowie einem Neustart läuft alles wieder perfekt.

    Ich muss ehrlich sagen, dass so ein Produktverhalten sehr enttäuschend ist. Software kann Fehler haben. Aber dass einem zusätzliche Module untergeschoben werden die man nicht braucht, sollte nicht vorkommen! Wenn genau diese dann solche Fehler verusachen die einen mehrere Stunden kosten, ist das mehr als ärgerlich.

     

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  • Avatar
    Aki

    I am running Windows 7 SP1 and I also noticed that a few days ago Avira was without prior notice and without my consent installing a lot of new programs. Exactly those which the first poster mentioned.

    Immediately after Avira installed those programs I have noticed annoying problems:

    - Audio is full of glitches, no matter if I use Spotify or try to just listen music from Youtube in browser, the audio cracks and glitches everytime when I do something which even a little bit needs CPU cycles, such as: open a new tab in a browser, start a program on the computer, close a program on the computer etc. So basically it's pain in the .... to listen even one song now.

    - Starting of Windows desktop is now clearly slower than before. Instead of going directly to the desktop after writing my password it gives me black screen first for many seconds, then it goes to default background color desktop where you can't see any icons or taskbar or anything except the color. After waiting for maybe 10 seconds more it finally loads it as it usually did before immediately.

     

    So I would like to now know if anyone knows: Can I get rid of these extra programs? I want only on-demand scanner and real-time protection, that's it. I have my own means for anything else. So far Avira has been exactly my favourite for years due to being light-weight without enforced extra things.

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  • Avatar
    pros4c

    @ Aki: Yes, you can safely uninstall the additional components you don't want in control panel -> programs.

    As I posted above, this will work. I just kept:

    - Avira
    - Avira Antivirus
    - Avira Software Updater

    @ Michael: Das sind in der Tat so typische Aussagen. Ich will nicht ausschliessen, dass mir die Komponenten in der Vergangenheit schonmal untergejubelt wurden. Aber niemals, zu keinem Zeitpunkt, habe ich sie bewusst installiert. Wenn Reste davon in der Registry verblieben sind und erkannt wurden, könnte das natürlich der Grund sein, dass sie jetzt wieder installiert wurden. Ändert aber nichts an meiner Haltung, dass ungefragt nichts installiert werden sollte.

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  • Avatar
    Michael

    Laut Aussage von Avira in anderen Threads, hätten sie keine zusätzlichen Module installiert. Im Umkehrschluss heisst dies, wir sind zu doof um uns zu erinnern, dass wir diese Module früher schon einmal installiert haben..... Ok, lassen wir das spötteln mal aussen vor:

    Ich kenn dein Problem in allen Punkten die du hier beschreibst. Alles deinstalliert, ausser Avira, Avira Antivirus und Avira Security. Jetzt läufts wieder smart, hat mich aber schlussendlich auch über eine Stunde meiner Zeit gekostet.

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  • Avatar
    Vane55

    Thank you everyone for the replies. Like you all, I will manually uninstall all this unwanted stuff... and hope it doesn't come back again and again!

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    Vane55

    Update: even after uninstalling all the additional modules, there's been at least one occurrence where the sound was still distorted, and my available disk space keeps fluctuating. I definitively blame Antivir, as it wasn't like that at all two days ago! To be continued...

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    R Pavey

    Exactly the same problem here, have uninstalled Avira using Revo uninstaller on the medium setting which still manages to remove Avira registry settings. Turned PC off and just reinstalled Avira Free, it now shows that I just have Antivirus installed and for some reason VPN also, the other modules show as present but uninstalled (when you log in to your account, my original password still worked).

    MSCONFIG still shows Avira System Speedup as running which I will deselect in Start Up but in Windows Task Manager under Processes (with show processes from all users ticked) all of the Avira modules appear to be running, 10 in total !!

    So, whether required or not you get all the BLOATWARE.

    Control Panel/Programs and Features then uninstalled all Avira products except Avira and Antivirus.

    PC now running normally. But is it really necessary to do this every time there's an update?

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  • Avatar
    Permanently deleted user

    Goodbye to Avira

    I've used Avira free version for many years and liked its customization, simplicity and unobtrusiveness.

    The recent update to the newest version is a disaster.

    It installed several addons with no notification or authorization. When rebooting it caused me to sit through 2 minutes of black screen.

    I found the solution posted to fix to the black screen, and reinstalled Avira after removing it with the removal utility in safe mode.

    In the new installation I bypassed the bloatware apps I didn't want, but it didn't fix the black screen problem. Then it went and installed the extra stuff I had told it not to. I tried the software updater and it listed several apps that can't be updated. Useless.

    Also now the tray icon doesn't show, even though Avira system tray app process is running.

    This is not the way to keep customers or get them to buy the paid version. If this is what to expect from Avira, it's time to move on to something else.

     

     

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  • Avatar
    Dominik Kowalski

    Hello to all of you guys,

     

    During the launch of our new Avira Security interface we had a little issue affecting a small number of our users.

    Due to a configuration error you might have received additional software with your standalone products.

     

    We are investigating at the moment how it would be possible to reset those behaviours and have the initial status on your devices again.

    For a quick solution (as most of you already figured out) you can manually uninstall the unwanted software as described under following guide:

    https://support.avira.com/hc/en-us/articles/360003162153-How-do-I-uninstall-my-Avira-product-

     

    We are really sorry that you experienced such inconveniences with us.

    For all the paying customer among you I kindly offer to contact our support for further assistance:

    https://support.avira.com/hc/en-us

     

    Thank you for your understanding and the great team effort you showed regarding this topic!

     

    Have a good week and all the best from your Avira community team,


    Dominik Kowalski

    Customer Service Engineer

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  • Avatar
    Vane55

    Thank you for your answer, Dominik.
    Any idea what could be causing the disappearing disk space issue? I'm sure it's to do with this installation, as previously my available disk space had been stable for months and months. It's getting eaten up little by little, but I estimated I've lost about 4 GB already... Very annoying.

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    John

    Oooh lord...(not again).  I have been using Avira since I built a new PC and went to windows 10, as I kept seeing it had highest AV ratings with best (lowest) resource usage.  Although I had/have to go through fairly significant alterations to settings/startup tasks, services, etc., I do believe I have it how I want it.  Now, as of about 2 days ago, I keep getting these random pop ups showing a black avira AV UI and talking about upgrading to the new version.  I dismissed the first one and it disappeared (even when I wanted to find out what it was about there was no option), but today I received another one (I was asleep and awoke to a giant popup that made me think it had been installed already while I was asleep). Turns out it it just linked to a website that said part 1 was already done (?) and all i had to do was run this installer. 

    I am EXTREMELY cautious of this behavior, as ALL of my previous fav AV/security programs have gone through this "update to new exciting version which is now bloatware and no where near as effective as the last one" and have had to move on to a new product each time.  First it was Avast!, loong ago.  Then Comodo, which I used for almost 10 years and was amazing prior to 6.0 (think it was)..... Now Avira free AV?  Can someone recommend an extremely lightweight and effective alternative (even if it's paid - although I ONLY want AV and maybe firewall - rather have it run on top of windows firewall, tho)?  I guess I need to find one and uninstall Avira Free AV, fast, before this "new upgraded software" installs itself while I'm out of the room making breakfast or something.

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  • Avatar
    John

    to staff - Can I keep Avira (free av) version 15.0.2002.1755, without any changes whatsoever to any part of the overall avira software package I've had for years now, and still have it run fine and receive definition updates?  Or will I be forced to install the new version and "reset" my installation eventually (when)?

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    John

    It's been 11 days.  Will someone PLEASE respond to my (second) post regarding continued use of Avira 15 (15.0.2002.1755)?

    If the answer is a solid "No.", then can someone please answer me (with 100% confidence) if this version can be used EXACTLY like the old version?  Can I disable all unneeded toys?  Is there ANY impact on system performance (Win 10 Home 1909).

    Thanks in advance.

     

    - Longtime Avira Free AV user (and recommender)

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    R Pavey

    John,

    I'm not "staff" just another freeloader ;) but if you check my earlier message I'm still trouble free having uninstalled all but the basic Avira program.

    Been running fine for nrly 2 months and subsequent updates have not included the bloatware. I've running Windows 7 on an antique self assembled PC.

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