We’re here to help

Can I still use my old unsed licence key?

Completed

Comments

5 comments

  • Avatar
    Lukas Huptas

    Well, it depends on how old this activation code (OTC) is exactly. So, activate this one inside your Avira account and see if it works.

    If it's too old, just come back to us and we'll see how we can exchange it.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

    0
    Comment actions Permalink
  • Avatar
    Avira Customer

    Hi, thank you for the quick response! 

    I tried to activate the code in Subscriptions > Activate new licence and got the error "The activation code has expired.".

    Is there anything I can do?

    0
    Comment actions Permalink
  • Avatar
    Lukas Huptas

    If you still have your proof of purchase, it's might be possible that we're able to replace it.

    Do you have?

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

    0
    Comment actions Permalink
  • Avatar
    Avira Customer

    I received the CD with the activation code from a friend. He bought it from a store but i think he didn't keep the receipt as it has been years already. So I guess I won't be able to use the activation code?

    0
    Comment actions Permalink
  • Avatar
    Lukas Huptas

    Sadly not, as we need a proof of purchase to exchange your outdated one. If your friend is able to provide one, we'll able to replace it.

    Just come back to us if you have something.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

    0
    Comment actions Permalink

Please sign in to leave a comment.