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Missing purchase

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4 comments

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    pascha45

    Hello,

    Let me ask this again:
    You received a serial number when you bought the product from Microsoft and you don't get any information from there how to install the purchased product and you can't even access the activation code?
    I can't quite understand that.

    Can you cancel this and purchase the Avira product in the Avira Online Shop? Then we could help you.

    Without activation code and information about the Avira version we cannot do anything and without a valid license you unfortunately cannot contact the Avira Support Team.

    We are unfortunately not able to offer any other solution.

    Many greetings

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    Fahad Alsaadi

    I also have a missing subscription that I ordered via Apple store

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    Ginny Hardy

    I ordered from Microsoft store and have the same problem - obviously this is a regular problem

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  • Avatar
    pascha45

    Hello Ginny,

    The problem with iTunes/Apple could already be solved in the post about your post.

    The problem with your purchase at Microsoft should be discussed in the application with Microsoft. Microsoft may be able to correct your problem using your payment receipt.

    See also other descriptions of why you can resolve the issue with Microsoft.

    https://support.avira.com/hc/de/community/posts/360009925777-Refund-from-Microsoft-Store?page=1#community_comment_360001782398 

    If something is still unclear, please let us know, we are happy to help.

    Kind regards

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