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My license is Avira Prime, why VPN is Free Version?

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3 comments

  • Avatar
    pascha45

    Hello Haoyu,

    Yes, Phantom VPN is included in the Prime version.
    Below you will find instructions for the Prime installation (in step 2)

    https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps- 

    Have you followed these instructions?
    If it does not work according to these instructions, please let us know. Describe exactly how you have proceeded, which operating system you are using and if you get an error message.

    Many greetings

     

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  • Avatar
    Avira Customer

    Hi Pascha45,

    Yes, I have followed the instructions to install Avira Prime. Still, all softwares EXCEPT Phantom VPN are in their Pro Version. I did not receive any error message. My OS is Win10 Ver 1903. 

    The Phantom VPN cannot be used at all. With the Free Version Functionality, I could not even change the VPN location. It always asks me to purchase a Prime license, though my license is indeed Prime. This makes me feel quite uncomfortable.

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  • Avatar
    Arthur Lukas Huptas

    Hello Haoyu,

    Please make sure that you're logged in into your Avira Phantom VPN client with the same credentials which you've used for your Avira Prime apps.

    Also, take a look here:

    https://support.avira.com/hc/en-us/articles/360000793445-How-do-I-upgrade-my-Avira-Phantom-VPN-Free-to-VPN-Pro-after-the-purchase-

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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