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    Hello Martine,

    Unfortunately, we can neither view nor edit personal data via public forums, such as the community here - Privacy Policy GDPR.

    We cannot check why the strain was done twice. Furthermore, you have entered 3 email addresses in your customer account at Avira. If you cannot find a license under the email address used here, please check the other 2 accounts.

    Did you pay with PayPal? The license will be activated immediately after the purchase in the customer account with the email address with which the license was ordered. An exception is the payment with PayPal if the shipping address is entered correctly.

    Below you will find information that will allow you to check your licenses yourself and initiate a refund.

    If something is still unclear, please let us know, we will be happy to help.

    Kind regards and a nice weekend

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    Hello Martine,

    Thank you very much for your feedback.

    Unfortunately you have replied to a "no-reply" e-mail. This noreply-e-mail is only a notification to let you know that you have a new comment in your post.

    See the note:
    You receive this notification because you have subscribed to updates to the post.
    Please do not reply to this message. Help Center content is not updated by email replies.

    In order for your answers to appear in your post, please use the fields provided in the Avira COMMUNITY for your questions and answers. Only then  we can read your answer.

    Your question: Yes, you can correspond in French. As a customer with a valid license, you can contact the support team directly:
    https://support.avira.com/hc/en-us    scroll down to Contact Avira ⇒ FOR HOME

    There you can talk to the support team in French:

    The support team also has access to your customer account. From there your licenses and e-mail addresses can be clarified and corrected directly.

    Yes, you can correspond in French! If something is still unclear, please let us know, we are happy to help. 

    Kind regards and have a nice Sunday evening

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