We’re here to help

How to remove remove files from ignore/exceptions lists?

Comments

1 comment

  • Avatar
    Dominik Kowalski

    Hello,

    I was checking with one of our specialists on this case and we found a pretty easy solution for you.

    So you can either reboot your device which removes the lock on the file automatically.

    Or you can remove the exeption, get the file quarantined again and delete it directly out of the quarantine without restoring it.

     

    I hope this helps you as we could fix a recreated issue with it on our own.

     

    Thank you and best,

    Dominik Kowalski

    Customer Service Engineer

    0
    Comment actions Permalink

Please sign in to leave a comment.