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DON'T DOWNLOAD LATEST UPDATES for El Capitan Avira - Latest Avira update deactivates scan!

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6 comments

  • Avatar
    pascha45

    Hello Jeff,

    Your request has been forwarded to the support team for exact analysis. From there you will receive further information.

    Thank you for your understanding.

    Kind regards and a nice Sunday

     

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    AMPC

    I have the same problem than Jeff.

    The latest update make impossible to do any archive scan.

    Is there any solution to this kind of problem?.

    Thanks and kind regards.

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  • Avatar
    pascha45

    Hello AMPC,

    Jeff: "Avira on a MacBook Pro with El Capitan"

    You have written: "I have the same problem than Jeff."

    Could you please be so kind as to give us the exact version number El Capitan, i.e. exact information about your installation, e.g. macOS 10.15 Catalina or higher:

    On Mac Devices you need at least

    macOS 10.15 Catalina or higher

    Any operating systems below that are not really supported any longer, sorry.


    We would be pleased about a reply. We will be happy to help you with the exact details.

    Kind regards and a nice weekend

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    AMPC

    Hello.

    My Capitan version is 10.11.6

    Is there a possibility to reinstall the previously version, which run till last week?

    Thanks by your attention.

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    Mohammed Barri

    Hi 

    I have the same problem, it's scanning zero files. 

    my mac ios version is 10.12.6 

    looking forward to hearing from you. 

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  • Avatar
    pascha45

    Hello AMPC, Hello Mohammed,

    See the instructions: 

    https://support.avira.com/hc/en-us/articles/360013770757-System-requirements-for-Avira-Security-for-Mac 

    The TO Jeff has also received this answer to his request from the support team.

    Whether Avira offers protection for older versions or assumes responsibility for them should be asked of the support team, as well as for the download of older versions Avira software.
    Customers of premium products with a valid license can contact the support team directly:

    If anything is still unclear, please let us know, we will be happy to help.

    Best wishes and a nice weekend

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