Mac one year subscription doesn’t show in my Avira account and doesn’t work on my Mac as pro

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Rocco Scavone

• October 22, 2020 17:36

Hi, I bought a Avira phantom VPN 26th of September from yesterday don’t work anymore and says to me I’m not a pro costumer... I went on my account area and doesn’t show any subscription but in my Apple account there is... so I TRYED TO CONTACT THE SUPPORT BUT DON’T GIVE ME EMAIL OR TELEPHONE NUMBER BECAUSE FOR AVIRA ACCOUNT I’M NOT A PRO COSTUMER... I need a telephone number support now, and I’m very disappointed with it... I paid to have a service not to have a problem

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  Rocco Scavone

  • October 22, 2020 18:24

  I WANT ONLY A PHONE NUMBER TO CALL ASSISTANCE PLEASE UK ONE

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  pascha45

  • October 23, 2020 08:02

  Hello Rocco,

  Did you buy your licence on the App Store? If so, this licence should be deposited in your Apple customer account.

  If a license is purchased in the Avira Online Shop, it is immediately activated on the Avira account with the email address used for the purchase.

  In case of further queries, Apple would be the contact person for the license purchased there.
  Your license is not stored with Avira, so you are not registered as Pro Customer. Avira has no access to Apple accounts. In your Apple account your license should be displayed with your ID.

  Apple will certainly help you with your request with the licence you have purchased there.

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

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  Rocco Scavone

  • October 23, 2020 08:24

  Hi,
  Thanks for your answer
  But if I need to access with my login and password details to get working the pro version, and there isn’t any way to login in vpn phantom as Apple costumer how I can get it working?

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