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Unable to log in on Avira PWM app or Avira website with Google Account (new)

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7 comments

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    pascha45

    Hello Giovarco,

    If you change the phone number you have entered as the confirmation phone number, you will encounter difficulties.
    You will have to register again with the correct telephone number.

    Customers of Premium Products with a valid license can contact the support team directly.

    Will the information help you?

    Many greetings

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    Giovarco

    Hi pascha45,

    I'm not a premium user. How can I solve the issue then?

    Best Regards

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  • Avatar
    pascha45

    Hello Giovarco,

    You have entered the phone number as a confirmation number.

    If you change it, it will not be possible to validate it. Have you re-registered and entered the correct phone number to confirm your registration?

    A phone number that is no longer available cannot be used to validate a correct registration.

    Best regards

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    Giovarco

    Dear pascha45,

    This is in fact the problem. I registered with a phone number, but then my phone company deactivated it because I didn't recharge money for one year (regardless of the fact the I was still using it). They told me that the number is irrecoverable. What can I do?

    I can still use it on my PC for some reason tho, but I need it on my phone too.

    Best Regards

    Thanks

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    Giovarco

    Execuse me, how can I cancel my account, since I cannot use it? I don't seem able to even do it

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    pascha45

    Hello Giovarco,

    Here you will find the instruction, after that you can delete your customer account:
    https://support.avira.com/hc/en-us/articles/360000753557-Delete-your-Avira-account 

    If something is unclear, please let us know, we are happy to help

    Many greetings and a nice Sunday evening

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    Giovarco

    Hi,

    How can I delete my account if I can't login?? I have the right of erasure of my data.

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