mrs Diana Bassett
Terminée
Please can i have a refund as unable to install software on my computer
Ref erence numbers 3xxxxxxx7 and 3xxxxxxx3 License data has been removed
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Hello Diana,
For your safety, we have removed your personal data concerning your licenses.
You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your customer account.
Questions about the license or the payment process can only be answered by the support team via your customer account by email in accordance with GDPR.
Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
We have noticed that you have also contacted the support and have already created a ticket there. You will receive further information in your self-created ticket. Thank you for your understanding.Kind regards
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