Charged me TWICE for Avira Prime subscription
Terminée
I was using Avira Antivirus Pro and it was about to expire in 2 months, I found a good deal of $21 first year on Avira Prime and decided to get it. As I proceeded with my card, it charged my account twice and emailed me two invoices for the same product. Then I checked my bank and confirmed that, they charged me the price "$21" twice.
Now how can I get the duplicate one refunded?
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Hello Abdullah,
We have noticed that you have already contacted support several times and have already created a ticket there.
You are writing here in a public forum, unfortunately we do not have access to your customer account. Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.Under Avira Knowledgebase & Customer Support, the instructions for cancellation and refund are included. See:
We would also like to ask you to post any further GDPR-compliant queries regarding your subscription in your self-created ticket with the support team.
Thank you for your understanding.Best regards
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Well on the My request section, it says it was SOLVED, but didn't canceled my subscription yet and refunded.
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Hello Abdullah,
Your post is shown as closed, you have received a reply (instructions on how to correct your duplicate order) from us, so the request is solved for us in the Avira Community, the public forum.
We cannot see or even judge your activities to solve your request. We have sent you instructions for the cancellation and refund. You will know whether you have followed these instructions in accordance with the GDPR and whether your concern has been resolved. We do not have access to your Avira customer account.
In addition, you have contacted support several times.Best regards
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