Spam email is it legit?

Terminée

Adam Gough

• 27 janvier 2023 16:20

Received auto renewal email from you but don’t have anything in accounts section or subscriptions

Oui 0 Non

• 

  pascha45

  • 28 janvier 2023 10:05

  Hello Adam,

  Please take a look at your customer account to see how many email addresses you have stored there.
  Please log in to your customer account with your access data (e-mail address and the password you selected for the subscription) with which you previously purchased the Avira license and the e-mail for automatic renewal has now been sent to you. Only with your access data, which you used when ordering, will your subscription be displayed, and you can contact support directly.
  Afterwards, the license that is due for renewal should be displayed. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. 
  
  You are writing here in the Avira Community, a publicly accessible forum. Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR.
  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT".
  Please take a look at the information, maybe you will already find a solution there:

  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  Kind regards and a nice weekend

  Oui 0 Non
• 

  Permanently deleted user

  • 22 février 2023 13:45

  Hello Avira !

  I want to ask why you always try to renew the subscribtion 5 days before we get money ?

  It is annoying and dosent work for me. I want to be able to have my subscribtion renewed at the last day of month.

  It has been like that before. So why is it changed ?

  I like avira prime and it is a good product. (except the boost part. But that does other company also do) It is not nessacery. Dosent work very good.

  Other than that it is the best antivirus product i have used to day dato.

   

  Best regards

  Martin

  Oui 0 Non
• 

  pascha45

  • 22 février 2023 15:32

  Hello Martin,

  You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your customer account.
  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.  Thank you for your understanding.

  Many greetings   

  Oui 0 Non

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