Question about subscription

Terminée

Furkan Hossain

• 13 mars 2023 15:35

Hey there! I am in a bit confusion that I have bought Avira 1 year subscription for the first time but in the application in my windows,it keeps showing that i am using free version and thats not letting me use the premium features. Please fix the problem kindly

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• 

  pascha45

  • 13 mars 2023 17:38

  Hello Furkan,

  We are also a bit surprised and wonder how you installed your license.

  You write:

  Please fix the problem 

  Only the buyer can install his purchased license. We do not have access to your account, we cannot resolve your problem.
  Please have a look at your installation, which only you can do on your device. We do not have access to your installation. Here you can find the instructions to install your Prime license:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  After correct installation of your Prime license you will be able to use all Premium features.
  Premium customers with valid license and correct registration can contact the support team directly from the customer account under "SUPPORT".
  If something is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Oui 0 Non

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