Avira: worst customer support ever !!! to contact support is impossible even for Avira Prime customer

Terminée

Stefan Weiss

• 15 mars 2023 10:05

Avira homepage shows best practice: how to avoid support requests from customers!? I have a Avira Prime subscription, tying to contact support because my abo is not listed in my profile. After 30 mins on their homepage I gave up. You will end up in an endless loop of linked pages. Chatbot is also nonsense, you will start at the beginning. Mail contact: not possible; Call: not possible; Community: what a choke, this is not the kind of support I am paying for!!! But here we go, I ended up here at the community, take this Avira....

I will sign off my contract and push for refund immediately.

My recommendation: Don't buy anything from Avira, you will get 0 support!!!

Oui 0 Non

• 

  pascha45

  • 15 mars 2023 10:59

  Hello Stefan,

  Unfortunately, we do not fully understand your information. You write:

  I have an Avira Prime subscription and am trying to contact support because my subscription is not listed in my profile.

  This is a clear sign that your license is not activated with your email address.
  Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used during the purchase and is automatically activated under this email address. 

  Please check which email address you used to register with your subscription in the Avira customer account.

  Only with your access data (e-mail address and the password you selected for this license), which you used during the purchase, your subscription will be displayed, and you can contact support directly.
  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT".

  Your subscription is not activated with the e-mail address used here.

  Here you can find instructions on how to register your subscription correctly and install the Prime version:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be pleased to help

  Kind regards

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