Help to understand pricing after free trial.

Terminée

Marcelo Franzen

• 27 mars 2023 11:57

Hi, I want to active the trial, but the value showed for Avira Prime after the trial is R$ 228,99 annual (Brazilian currency), but the value of Avira Prime should be R$ 136,99. R$ 228,99 is the value of Avira Prime Family, which I don't need.

Oui 0 Non

• 

  pascha45

  • 27 mars 2023 15:05

  Hello Marcelo,

  Unfortunately, we don't have access to your customer account, not even to your Prime offer in Brazilian currency.
  Here the community is a public forum, unfortunately we do not have access to your customer data. 
  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "Support".
  Thank you for your understanding.

  Many greetings

  Oui 0 Non

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