Accessing password manager after reformating

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Max Vanhemelryck

• 5 avril 2023 23:14

Hi,

I have reformatted my laptop and reinstalled Avira. However, it seems that the Password Manager is still linked to my previous connection (same computer but before reformatting) and so the log is empty... Is there a way I can recover all my register passwords?

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• 

  pascha45

  • 6 avril 2023 06:09

  Hello Laura,

  Unfortunately, with the information provided to us, we are not able to get a picture of your issue. You have neither told us your installed operating system with exact version and version number, nor the installed Avira version with exact information about the version number.
  We do not have access to your customer account and need the information to be able to classify your request.

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT".
  Based on your contract documents, the support team has access to your installed license and your installation. From there, your request can be exchanged with you via email and your question can be answered based on your contract documents in accordance with GDPR. Thank you for your understanding.

  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards 

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