Lost Prime access after changing hard drive and upgrading to Windows 10

Terminée

Michael Clunie

• 3 mai 2023 18:21

Oui 0 Non

• 

  pascha45

  • 4 mai 2023 07:52
  • Modifié

  Hello Michael,

  We cannot understand your request with the information provided to us.
  You have 3 email addresses in your customer account, please check if all of them are verified by you. 

  Please log in to your customer account using the access data you used when placing your order. Your purchased license will then be displayed and can be installed directly from the customer account. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. 

  Only with your access data, which you used when ordering, your subscription is displayed and can be initiated immediately from there under "Installation" or you can also contact support directly via email, chat and telephone.
  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT".

  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
  If something is still unclear, please let us know, we will be pleased to help.

  Best regards

  Additional information about the installation of Avira Prime
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

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