Problem about new account verification

Terminée

Alan Kormiv

• 21 juin 2023 09:22

Hello! I changed my Avira services' [ex. PWM, etc.] email. The issue is, i couldn't receive any verification email on that new email. Though, it sent once, but didn't work. I tried over and over again, i have received no email, nor from the spam folder. 

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• 

  pascha45

  • 21 juin 2023 10:47

  Hello Alan,

  Before changing your personal data, did you add the new address, update your data in your customer account?  See the instructions from the Avira Knowledgebase & Customer Support:
  Update the email address in your Avira account – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please check if the new email address is correctly inserted in your customer account, only then the confirmation email will work.

  Many greetings

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• 

  Alan Kormiv

  • 21 juin 2023 12:28

  Apologies for the confusion. What i meant was, i was making a new account for my avira services, logging out, then signing up for a new one. After that, at first try, i received the verification email, but an error appeared. so i tried again. and the verification email wasn't received onwards.

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• 

  Alan Kormiv

  • 21 juin 2023 12:31

  Even if i wanted to Switch emails, i couldn't. I can't find the box where to update emails

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• 

  Alan Kormiv

  • 21 juin 2023 14:12

  Hello. I think i have successfully[?] Swapped my old email to the new one. I still couldn't receive the verification email. 

  I should mention it, Maybe there's an interference or a glitch since I Swapped this current account's old email to the new one and Created a new Avira account on the same new email. 

  I hope for this to be resolved in no time.
  Many thanks!

  Oui 0 Non

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