K Guy

Kelvin Guyett

• 23 juin 2023 19:32

£85. 99 taken from credit card 23rd may 2023 in payment for  Avira Prime. Not received! 

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• 

  pascha45

  • 23 juin 2023 20:33

  Hello Kelvin,

  You have  2  e-mail addresses stored in your customer account.
  Please log in to your customer account with your access data (e-mail address with the password you have chosen for this license), with which you have previously purchased the license. Your Avira Prime license will then be displayed in your customer account.

  You are writing here in the Avira Community, a publicly accessible forum.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. 
  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT". Thank you for your understanding.

  Kind regards and have a nice weekend

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