Cannot activate subscription on second laptop

Terminée

Andreas Bitz

• 5 juillet 2023 13:56

Hi, I have a Prime package and wanted to activate a second laptop. followed strictly the description. A second time after uninstalling all prior Anti Virus apps. Still does not work. The account, when opened on the second Laptop does not show the first one and does not recognise any subscription --- however I log in with the same Apple ID ...

Support inexistent, chat bot of 1st generation just listing the few "FAQ" answers ... very disappointing. The "free"- version has been so promising ... 

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• 

  pascha45

  • 5 juillet 2023 14:53

  Hello Andreas,

  You are writing here in the Avira Community, a publicly accessible forum. We do not have access to your customer account and your installation.

  Please log in to your customer account with the email address you used to order the license. You have 2 e-mail addresses in your customer account. No license is stored under the e-mail address used here. Please check whether both email addresses you have entered in your Avira customer account are verified by you.

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. 
  If the purchased license is not displayed in your customer account, your access data is not correct. 
  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT".

  You have already contacted the support team.

  Here you can find the instructions for installing Prime:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Kind regards

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