System Unresponsive - must be a virus that's got past Avira
Terminée
Hi. Today my laptop has suddenly frozen - completely unresponsive to mouse clicks; and I can't use it. It did have Avira on it (I previously had a subscription) and on noticing clicked on the Avira icon on my desktop and tried to do so but it was unresponsive. Later I rebooted but noticed that the Avira icon has now been deleted from my desktop and there was a message from Microsoft saying Windows Defender was switched off, too, so I think it's a massive virus. Does anyone at Avira or in the community know if there's anything I can do? I guess it must be a virus or trojan. Never had one ever, and thought I would be safe with Avira.
Thank you
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Hello Carmel,
You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your Avira account or your Avira installation.
We have been informed that you have contacted support and that your issue has already been resolved.
If you have any further questions, we recommend that you continue to contact the support team. Thank you for your understanding.
Best regards and have a nice weekend
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