Paid for a license but my account says I have no subscription
Terminée
I was even charged twice for the system speed up. I have the receipt but cant reach support because I need an active subscription....
Any Ideas?
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Hello Friedrich,
Please check your licenses and your email addresses. You have 4 e-mail addresses stored in your customer account. It is important that the email addresses are verified by you, you can check this, and you have to do it yourself.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under it. If it is not displayed, your access data is not correct.
Please log in to your account with the email address that was used to order the license, then this order will be displayed in your account under "Subscriptions".
Your invoices will also show under which e-mail address the subscription has been delivered and activated.
Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR. The publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
Premium customers with a valid license, correct registration and the subscription reference code can contact the support team directly from the customer account under "SUPPORT". We are informed that you have already contacted the support team.
Kind regards
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