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    pascha45

    Hello Max,

    You are writing here in the Avira Community, a publicly accessible forum. We do not have access or information about your Avira licence and your Avira installation, nor about your installed OS with version number and current update.

    Personal data cannot and must not be questioned or answered in this forum in accordance with the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be contacted by the support team via your customer account directly under "Support" by e-mail and processed in accordance with GDPR. 
    Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
    From there, access to your customer account with your licence is possible and can be checked and answered from there. Thank you for your understanding.

    Best regards

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