improper billing

Terminée

Permanently deleted user

• 24 mai 2024 16:00

Hi, You charged me twice for the subscription after canceling the free trial. They reimbursed me for one of the subscriptions, the other is missing.

My subscription was cancelled, I didn't receive a refund, and now I can't reach the support that is available to subscribers.

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• 

  pascha45

  • 24 mai 2024 16:47

  Hello Welthon,

  See our answers:

  https://support.avira.com/hc/de/community/posts/24968749085969-Improper-billing?page=1#community_comment_25000253439761

  and

  https://support.avira.com/hc/de/community/posts/24948803855377-Refunded

  Once more: Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT"; by email, support chat and (in some cases) telephone
  Your installation can be checked on the basis of your customer data available there.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence, personal access data or installation can only be answered by the support team via your GDPR-compliant customer account by email.  We have neither access to your Avira customer account nor to your Avira installation. We will adhere to the GDPR-compliant requirements.

  You have also made various contacts with Avira Support and received answers.

  Kind regards

  Oui 0 Non

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