resetting password because i fogot my master
Terminée
wil I lose all my passwords if I reset it??
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Hello Eva,
Unfortunately, we are unable to answer your question. We don't have any information about your Avira customer account or your installation.
We don't even know if you have 2FA encryption.
You have already contacted support. It is possible to access your customer account from there if you log in correctly with your access data. The digital assistant Mark drew your attention to the urgent need to log in correctly with your licence access data.We regret that we are unable to help you with your request. We do not have access to your installation.
Avira is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email.
Thank you for your understanding.Kind regards
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