How to disable a detection?

Terminée

Permanently deleted user

• 6 octobre 2019 14:26

I am using Avira Free for Mac. The software always detect an adware (xSf) all the time. I am aware of this adware and I found it is annoying to see the warning message all the time.

How can I disable Avira to detect this adware?

Thank you in advance.

Aydin Seren

Oui 0 Non

• 

  Customer Service

  • 10 octobre 2019 09:10

  Hello Aydin,

   

  you can add exceptions for the real-time protection. Under the following link you find instructions, how to do this under Antivirus for Mac:

  https://support.avira.com/hc/en-us/articles/360000127478-How-do-I-add-folder-and-file-exceptions-for-the-Real-Time-Protection-of-Avira-Antivirus-for-Mac-

   

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui -1 Non
• 

  Permanently deleted user

  • 11 octobre 2019 16:20

  Thank you for your reply. The warning I am getting is for an adware, "xSf." As this is not a folder, nor a file, there is not a "path" that I can write as a command line. Could you advise me how exactly I should input this exception as a command line in the Terminal window?

  Thank you,

  Aydin

  Oui 0 Non
• 

  Customer Service

  • 14 octobre 2019 06:38

  Hello Aydin,

   

  unfortunately I do not know the path and the exact name of the file, because we have no connection to your pc. Which also makes sense for safety reasons.

  You need to figure out, where the detected file is located. The file needs to be on your system since Antivirus found it.

  Please search for the file under File --> Find and enter the name in the upper right-hand search field, to figure out the path of the file.

   

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui -1 Non

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