avira phantom VPN free is not working !!!

Terminée

Permanently deleted user

• 28 octobre 2019 16:26

I cannot establish a connection with phantom vpn free. It has never worked.
I am very disappointed

Oui 0 Non

• 

  Customer Service

  • 29 octobre 2019 08:02

  Hello Koshow,
  
  which operating system do you use? Do you get an error message when you try to establish the connection?
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui 0 Non
• 

  Permanently deleted user

  • 7 novembre 2019 09:02

  For me (Mac OS) the free connection encryption has been working well, until a couple of days ago, now I am getting the following message:

  Connection encryption not available

  We apologise for the inconvenience.

  Please try again later...

   

  Two buttons on this message: Close and Retry.  Close stops everything and Retry attempts again and the same message comes back.

  Oui 0 Non
• 

  Customer Service

  • 8 novembre 2019 10:21

  Hello Jean-Michel,
  
  please check if another VPN client is installed. 
  Did you already try to uninstall and reinstall the VPN?
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui 0 Non

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