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Permanently deleted user

• 2 novembre 2019 16:59

Hello, I can't unsubscribe and i can't login with my main account. Every time, everyday i try to ask for a new password, i have an error message ; so i can' t login and can't unsubscribe. I had to create this second account to be able to join you ! It's a shame. My main account e-mail is the same as this one, without the "+a" before the "@" (this second adress is a gmail alias of the first). I never ask for this spam in the first place. So unsubscribe me, or resend a password, or repair your damn broken system, please. This is the first time i see such a hell to stop receiving spam from a company.

Oui 0 Non

• 

  Customer Service

  • 4 novembre 2019 15:15

  Hello Greg,
  
  we had some issues with the login process. This is now resolved. Please try again to log in.
  You can turn off the notifications as described under the following link:
  https://support.avira.com/hc/en-us/articles/360000780905-How-do-I-configure-my-Avira-email-notifications-
  
  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui 1 Non
• 

  Permanently deleted user

  • 4 novembre 2019 15:46

  Hello Dominik,

  It is now working indeed, i had been able to reset my password, login, and unsubscribe.

  Thank you for your help.

  Oui 0 Non

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