Still can't uninstall Avira Antivirus - "old version can't be removed"

Terminée

Permanently deleted user

14 novembre 2019 20:22

I use control panel but still can't uninstall Avira Antivirus. I can't reply to my OP, here's a new post. You guys have designed Avira to be uninstallable on purpose. Bad move as you give antivirus makers a bad name.

Commentaires

12 commentaires

Commentaire officiel
Customer Service

20 novembre 2019 07:00
Hello Jonathan,

please try to uninstall Avira with the Microsoft Tool as described under the following link. After a reboot the installation should work:

https://support.avira.com/hc/en-us/articles/360002518898-The-older-version-of-Avira-cannot-be-removed-Avira-requires-a-CD-Rom-during-installation

Best,

Dominik Klesel

Avira Customer Service Engineer
Customer Service

15 novembre 2019 08:30
Hello,

did you perform the uninstallation as described under the other topic?

With that manual, it shouldn´t be a problem to uninstall Avira at all.

If that didn´t work, did you get any error message?

Best,

Dominik Klesel

Avira Customer Service Engineer
0
Jonathan Jellema

20 novembre 2019 03:38
Having the same problem. "Uninstallation as described under the other topic" is rather vague. Would you please provide instructions to uninstall. It should be a rather simple matter. Avira is not actually a sort of virus, is it? It reinstalled itself on me, as well (after I uninstalled some files, but could never uninstall the whole thing). I wanted to download the latest version as the existing version is not working. Now, I'm having second thoughts.
1
Jonathan Jellema

20 novembre 2019 03:40
And, I can't download the latest version - I'm getting an error message that says my old version can't be removed.
0
Jonathan Jellema

21 novembre 2019 00:03
Thank you. I followed the instructions, downloaded the Microsoft tool, and uninstall was successful. Downloaded the latest version.
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Tommaso Messa

28 septembre 2020 14:06
Hello Dominik,

I don't know why but I can't click on the link you posted. If I click on it, the following message appears: "Oops, You're not authorized to access this page". Could you help me, please?

Thanks in advance.
0
M A

5 octobre 2020 15:30
I can't click on the link you posted. If I click on it, the following message appears: "Oops, You're not authorized to access this page
1
Permanently deleted user

10 octobre 2020 09:52
Same here, Oops message. I have uninstalled Avira programs from Add and remove programs, however after restart the Avira launcher is still there.
0
pascha45

10 octobre 2020 13:34
@ Tommaso,

@ MA,

@ Emili,

Your questions are inserted in a post that was completed and updated 1 year ago!
Below is a description of the problem from 4 weeks ago.

If the link from Windows does not work, maybe the link under DOWNLOAD by Toni Ruch, who inserted this link as a replacement for the Windows link, will help.

https://support.avira.com/hc/de/community/posts/360013178298

When this doesn't work, please be so kind and create a new thread with exact information about the Avira version and precise details of the OS - whether all updates... please provide as much information as possible.

If something is still unclear, let us know, we are happy to help.

Many greetings and a nice weekend
0
Permanently deleted user

10 octobre 2020 15:44
Thanks for the reply, but I have uninstalled everything by hand already. Toni's tool is not finding anything now. So my problem is solved. Thanks again.
1
pascha45

10 octobre 2020 16:43
Hello Emili,

You are welcome. Thank you very much for your feedback.
If anything is ever unclear, please let us know, you know the way to us.

Many greetings and a nice weekend
0
Tommaso Messa

12 octobre 2020 09:46
Hi pascha45,

I solved the problem. Thank you for your help!
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