cannot install antivirus Pro purchased in Sept 2019

Ingrid Ancelin

• 15 novembre 2019 15:18

Hello,

I purchased your Avira Antivirus Pro in Sept 21 and was not able to install the downloaded file. Can you help?

KR

 

Oui 0 Non

• 

  Ingrid Ancelin

  • 15 novembre 2019 15:20

  The message I got is that another version of the virus program is already installed.

   

  Oui 0 Non
• 

  Customer Service

  • 18 novembre 2019 07:13

  Hello Ancelin,

  please try to uninstall the old version as described under the following link. After that, the installation should work.

  https://support.avira.com/hc/en-us/articles/360002518898-The-older-version-of-Avira-cannot-be-removed-Avira-requires-a-CD-Rom-during-installation

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Oui 0 Non

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