Netflix US - Streaming through Phantom VPN no longer working

Terminée

J

• 2 décembre 2019 08:29

Hi there,

It appears that trying to stream Netflix through the US - Streaming connection on Phantom VPN is no longer working.  Netflix itself can be accessed, but when you try to watch any content, it says

"You seem to be using an unblocker or proxy.  Please turn off any of these services and try again". 

The connection is being made from the UK.  I would be grateful if you could please fix.  Thanks.

Oui 0 Non

• 

  Customer Service

  • 2 décembre 2019 15:50

  Hello Jassen.

   

  Just for my clarification that I understand you correctly.

  You connect through the USA - Streaming Server and now it appears that this server is no longer working with netflix?.

  Is that correctly? Or did you connect through a other USA Server?.

  Thanks for your feedback so far

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

  Oui 0 Non
• 

  J

  • 2 décembre 2019 15:52

  Hello Felix,

  Yes, that is correct.  I am connecting through the "USA - Streaming" option in the server list, and now a number of services are no longer working.  This includes Netflix USA, and Disney+.  Thanks for your help.

  Oui 0 Non
• 

  Customer Service

  • 2 décembre 2019 15:59

  Hello Jassen,

   

  i will bring this case to our technical department and they will check this issue.

  Unfortunately, i cant give you an exact date when I have further information in this case, but I will give you an update tomorrow what the actual standing of this case is

  Anyway, thank you for this feedback.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

  Oui 0 Non
• 

  J

  • 2 décembre 2019 16:01

  Thanks Felix, I look forward to hearing back from you and a fix soon!

  Oui 0 Non
• 

  Customer Service

  • 3 décembre 2019 09:21

  Hello Jassen.

   

  I have some additional information for you now.

  It seems that you confronted with an actual bug that still exists.

  But our Development team is already on this problem to solve it as soon as possible.

  If we have an updated status, in this case, I will immediately inform you about it.

  Sorry that we have no faster solution at the moment for you.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

  Oui 0 Non
• 

  J

  • 3 décembre 2019 10:48

  Hi Felix,

  That is strange because until this week, it had been working great for a number of months.

  Just for your information, in addition to the problem with Netflix now working, Disney+ shows error code 73 which is VPN detection and fails.

  I look forward to a fix soon. Thanks again for your help.

  Oui 0 Non
• 

  Customer Service

  • 3 décembre 2019 15:10

  Hello Jassen,

   

  I already checked if there is a new status on that. I saw that the development team did already managed some progress but are not finished. And also I can't say an exact date when they are finished. But I will definitely give you an answer then.

  Oui 0 Non
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  Customer Service

  • 6 décembre 2019 15:46

  Hello again Jassen,

   

  I got new information that the problem should be solved now and the software was already updated.

  So could you please check if it works now and tell me if it works now? Thank you so far.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

  Oui 0 Non
• 

  J

  • 6 décembre 2019 17:17

  Hello Felix!

  Thanks for getting back to me. Yes, I've tested this and it now seems to be working. Thanks so much for the help, it is much appreciated! I will keep you updated with how things go. Have a great weekend!

  Kind regards,

  Oui 0 Non

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