VPN does not work after new subscription

Terminée

Frank Duve

• 24 décembre 2019 10:57

Hello,

I still have a 1-year subscription running until end of December. I decided some weeks ago to get a new 2-year subscription for Avira Prime.

The new license is active but the Phantom VPN does not work on any devise. it even does not recognize my internet connection.

Please advise on what to do to ensure the VPN to be back online.

Oui 0 Non

• 

  Avira Customer

  • 29 décembre 2019 13:47

  I forgot my password and username

  Oui 0 Non
• 

  Avira Customer

  • 29 décembre 2019 13:48

  I paid a month-long subscription and could not log in to login

  Oui 0 Non
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  Avira Customer

  • 29 décembre 2019 13:49

  I paid a month-long subscription and could not log in to login

   

   

   

   

   

  Oui 0 Non
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  Frank Duve

  • 1 janvier 2020 15:58

  Hey guys, the comments above do not really match my query.. so anyone has a solution for me?

  I already uninstalled the VPN twice and re-installed but again, none of my devises recognizes my Prime/PRO license.

  So currently the products are useless..

  Oui 0 Non
• 

  Frank Duve

  • 1 janvier 2020 18:11

  Update: problem remains despite full program deletion including registry cleaner and new installation. 

  All devices are connected to WiFi but vpn says it is not connected.

  in My Account, the prime update for the devices is “pending” awaiting device to be online.. well, I’m writing this from one of the devices.. 

  i have seen replies to other posts, would be nice to get one as well.. 

  happy new year .. 

  Oui 0 Non

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