John Bridge

Terminée

Permanently deleted user

• 30 décembre 2019 22:34

Date 30/12/19

Today, I received my credit card statement that included a payment of £38.99 on 25/12/19

for Avira Antivirus. I have not ordered this and I have no license, In fact I do not want 

it. Please cancel this Antivirus and repay an amount into my account.

Kind regards,

John Bridge

Oui 0 Non

• 

  pascha45

  • 31 décembre 2019 01:03
  • Modifié

  Hello John,

  Please check your licenses in your customer account under subscriptions.

  Deactivate all automatic license renewals, even older licenses must be deactivated. https://support.avira.com/hc/en-us/articles/360000924057- 

  You have 2 E-Mail addresses with Avira. Please make sure that you are logged in with the access data with which your subscription was purchased.

  You can make a refund yourself: https://support.avira.com/hc/en-us/articles/360000744025-  and also under "SUPPORT"  in your customer account: https://support.avira.com/hc/en-us  ⇒ CONTACT AVIRA. If you need further information, you can of course also contact our support team directly. There is access to your customer data - which is not possible here.

  Kind regards and a Happy New Year.

  Oui 0 Non

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